Locations
Yinova Center
37 West 17th Street, Suite 300
New York, NY 10011
212.533.2255
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FAQ

Can I receive massage and acupuncture back-to-back?

In most cases, that is absolutely fine! If you do come in for back-to-back treatments, it does not matter which you do first or second, however we have found many of our clients enjoy the massage before their treatment. If you have just had an embryo transfer during an IVF cycle, however, we would recommend taking it easy and checking in with your practitioner before scheduling your appointments all at once.

 

Can I schedule a consultation only?

You can also speak to a practitioner on the phone before booking your Initial Consultation. Just let the front desk know, and they will arrange a call for you. We also offer herbal consultations, with no acupuncture treatment.  These are an opportunity to speak with one of our practitioners, where you will go over your health history and they will prescribe you an herbal formula as well as offer any dietary/lifestyle advice they may have.

 

Can I see the same practitioner for every treatment?

Absolutely! You can also see a different practitioner each week if that works better with your schedule. The Yinova team works  collaboratively, so any practitioner you see will have access to your chart and will be fully informed about your case, enabling them to provide you with continuity of care.

 

Can my partner and I get treated at the same time?

You are welcome to come in with your partner, although if you both want treatment you will be assigned separate practitioners. If you would like your partner to accompany you during a consultation, you are very welcome to bring them along, but please note that the consultation will be primarily focused on you individually, and that you will be the only one receiving the treatment at that time.

Do you accept insurance?

We do not process insurance in-house; however, we are happy to provide you with a receipt that has the necessary coding for you to submit to your provider. We recommend checking with your insurance company to see if you are covered for acupuncture and, if so, what specific conditions your insurance company covers acupuncture for.

 

Do you only treat women trying to get pregnant?

While we do have a particular specialty when it comes to women’s health and reproductive issues, we are a general practice that treats everything from pain to allergies and everyone from tiny babies to senior citizens.

 

Does acupuncture hurt?

Acupuncture needles are hair-thin and they are inserted gently and shallowly. While each person experiences acupuncture differently, most people feel only a minimal amount of sensation as the needles are inserted. Once the needles are in place, most of our patients tell us that they experience a feeling of relaxation and wellbeing that lasts for many hours after the treatment.

 

How can I reach my practitioner after my treatment?

Using our secure patient portal, OnPatient, you can message any of the practitioners that you have seen. The Front Desk will provide you with your login details when you first visit the practice. Your practitioner also has a Yinova email address which they will share with you after your first treatment. You will also be given contact information for the Clinic Directors, who are always available if you have a question about your case.

 

How do I cancel or reschedule my treatment?

If you need to cancel or reschedule, please let the Front Desk as soon as you can by phone or by emailing appointments@yinova.com . We do have a 24-hour cancellation policy, so appointments altered within 24 hours of the scheduled treatment time will result in a fee.

How early should I arrive?

For your Initial Consultation, we ask that you arrive 10 minutes prior to the scheduled appointment time to fill out the necessary paperwork and consent forms. For Follow Up Treatments, we recommend arriving 5 minutes before your appointment. Before every appointment, make sure to check in with the Front Desk. After they’ve let your practitioner know you have arrived, you can relax in our waiting room with some water or tea before your treatment.

 

How often will I need to come in for acupuncture before I see results?

Most  of our patients see us weekly; however, each case is unique. Your practitioner will craft a clear treatment plan for you and will tell you how often you should have treatment. Everyone responds to treatment differently so your results will depend on your particular situation. There are certain issues that can be addressed in a visit or two; other cases might require more treatments until your goal is met. Your practitioner will be able to guide you on the results you can expect.  Often, patients will notice relief from a specific symptom straight away, though we may need more time to work on the underlying root of the issue.

I was referred to see Jill Blakeway, is she seeing new patients?

Jill is not available for the initial consultation appointments with new patients; however, she is available to see you for follow-up treatments once you are an established patient. We have a team of practitioners on staff here at Yinova, all trained by Jill in her method of treatment, who are available to see you for your first session with us. For more information on Jill’s schedule, call the front desk: 212.533.2255

 

Should I bring anything with me?

You do not need to bring anything with you, though if you do have bloodwork or test results that are relevant to your case we would like to see them. Before seeing the practitioner, we will ask you to fill out some basic information and consent forms and then we will do a full Chinese medicine intake with you before giving you a treatment.

 

Should I eat beforehand?

While we don’t recommend eating a huge meal before a treatment, we do suggest that you have something light so that you’re not get treated on an empty stomach. (If you’re in a rush and don’t have time to grab a bite, don’t worry, we have snacks here!)

 

What can acupuncture be used to treat?

The short answer? Just about everything! Chinese medicine is a complete system of medicine that has been used in Asia to treat a broad range of disorders.  It is usually more helpful for chronic issues than acute ones. For complex cases we suggest you speak with one of our acupuncturists before you book your first appointment, especially if you have specific questions about how acupuncture and/or herbs might be beneficial to you.

 

What can I expect from my Initial Consultation and First Treatment?

The first time you visit us at Yinova you will receive a comprehensive consultation, a diagnosis and an acupuncture treatment, as well as Chinese herbs, if applicable. One of our experienced practitioners will go through your medical history with you and will determine the best course of treatment based on your case. No labs or medical documentation are necessary, but our practitioners are more than happy to look over any information that you’d like to bring. Once your practitioner has completed the intake, they will begin the acupuncture treatment. An Initial Consultation at Yinova lasts approximately 90 minutes. Any Follow Up Treatments will last approximately 60 minutes.

 

What should I wear for my acupuncture treatment or massage?

You can wear whatever you’d like! If your practitioner asks you to take off any items of clothing, they will let you do so privately and will provide you with appropriate ways to cover up.

Will my practitioner prescribe me herbs?

All of our acupuncturists are board certified herbalists, so quite possibly! It will be up to your practitioner whether or not prescribing you herbs will be beneficial to you. If you would like to receive herbs, without receiving acupuncture, please book an herbal consultation.

 

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We are open seven days a week, with appointment times available all day. We have locations in Manhattan and Brooklyn and also offer concierge visits. See All Locations.

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